Refunds and Returns Policy

At BlueBrewMaster, we value your satisfaction and want to ensure that you are completely happy with your purchase. If you are not satisfied with your product, please review our Refunds and Returns Policy for guidance on how to proceed.

1. Returns Eligibility

We accept returns within 30 days of receipt of your order. Items must be returned in their original, unused condition, along with all tags, packaging, and any accessories. A receipt or proof of purchase is required for processing your return.

  • Condition of Return: Items that are worn, damaged, or altered in any way are not eligible for return. We reserve the right to refuse a refund if the returned product does not meet these criteria.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized, engraved, or custom-made products.
  • Gift cards or store credit vouchers.
  • Clearance or sale items.

If you are unsure about the return eligibility of your product, please contact our support team for assistance.

3. Refunds Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear on your statement.

  • Partial Refunds: In certain cases, only partial refunds may be granted (if applicable). For instance, if an item is not in its original condition, damaged, or missing parts not due to our error.

4. Exchanges

If you receive a defective or damaged item, you may request an exchange for the same product. To be eligible for an exchange, contact us within 7 days of receiving your product, and provide a photo of the damage or defect. We will cover the cost of shipping for the exchange of defective items.

5. Return Shipping

You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely. Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our support team via email at [email protected] or by phone at 951-737-4032. Provide your order number, reason for return, and any additional details required. Our team will guide you through the process and provide a return authorization if applicable.

7. Restocking Fee

In certain cases, a restocking fee may apply for returns that are not due to our error. The fee will be deducted from your refund, and you will be notified of any applicable charges prior to processing.

8. Refunds for Gift Purchases

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received and processed, a gift certificate will be sent to you via email.

Thank you for choosing BlueBrewMaster! Your trust is important to us, and we strive to make your shopping experience as smooth as possible. Should you have any further questions about our Sales Policy or Refunds and Returns Policy, please don’t hesitate to reach out to our support team. We’re here to help!
Effective from October 7, 2024